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Versa 3 stopped showing all my data on the main screen

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‎06-19-2022 05:50 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-19-2022 05:50 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

My screen is not logging my steps or calories anymore. And when I try and go in the settings all the info to click is blank so I don’t even know how to shut it off or what the bubbles even stand for. 

 

Moderator Edit: Clarified subject

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‎06-19-2022 06:13

‎06-19-2022 06:13

Hi @Stefanie1101  - If you are not seeing Steps or Calories in the Fitbit App and you have synced, try clicking on Edit and add the missing items again to your goals, you can also move them around, then click Done.

Author | ch, passion for improvement.

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‎06-20-2022 07:09 - edited ‎12-19-2023 08:55

In response to Guy_

‎06-20-2022 07:09 - edited ‎12-19-2023 08:55

Hi there, @Stefanie1101. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you. 

See you around! 

Maria | Community Moderator, Fitbit


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