help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stopped showing my data on the screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2023 14:36 - last edited on ‎03-23-2023 06:42 by Fitbit Moderator

‎03-22-2023 14:36 - last edited on ‎03-23-2023 06:42 by Fitbit Moderator

Details ie steps heartrate no longer showing on my watch

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-23-2023 06:45 - edited ‎03-24-2023 09:50

In response to NellyG

‎03-23-2023 06:45 - edited ‎03-24-2023 09:50

Hi there, @Cloughrua. Welcome to the forums. Thanks for the details provided in your post about the issue with your Versa 3.

 

As @NellyG has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎03-23-2023 04:26

‎03-23-2023 04:26

Hi @Cloughrua Try Restarting your watch. Hopefully that will fix it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎03-23-2023 06:45 - edited ‎03-24-2023 09:50

In response to NellyG

‎03-23-2023 06:45 - edited ‎03-24-2023 09:50

Hi there, @Cloughrua. Welcome to the forums. Thanks for the details provided in your post about the issue with your Versa 3.

 

As @NellyG has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-23-2023 06:54

In response to MarreFitbit

‎03-23-2023 06:54

It still will not pair with my phone

 

Best Answer
0 Votes

‎03-23-2023 06:59

In response to TracyDorman

‎03-23-2023 06:59

Hi there, @TracyDorman. Welcome on board. 

 

To better assist you, would you mind giving me more details about the issue with your Versa 3? Are you having difficulties to pair your Fitbit device to your phone? Is the screen working ok? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-23-2023 14:06

In response to NellyG

‎03-23-2023 14:06

Thank
Best Answer
0 Votes