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Versa 3 stopped showing my notifications

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‎03-13-2022 11:04 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-13-2022 11:04 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

My Versa 3 has stopped showing notifications and incoming calls. Any quick fix?

 

Moderator Edit: Clarified subject

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‎03-14-2022 08:13 - edited ‎03-25-2024 07:26

In response to Guy_

‎03-14-2022 08:13 - edited ‎03-25-2024 07:26

Hi there, @Birtles. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has mentioned, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa 3 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa 3 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-14-2022 00:08

‎03-14-2022 00:08

Hi @Birtles - Swipe the clock face to the right to get to Quick Settings and disable the Sleep and Do not disturb icons.

Author | ch, passion for improvement.

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‎03-14-2022 08:13 - edited ‎03-25-2024 07:26

In response to Guy_

‎03-14-2022 08:13 - edited ‎03-25-2024 07:26

Hi there, @Birtles. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has mentioned, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa 3 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa 3 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-28-2022 14:30

In response to MarreFitbit

‎06-28-2022 14:30

I'm having this issue as well but in looking at these instructions I can't find a Show Previews section in my phone's Notifications settings...I have an Android. I have restarted my Versa 3 tracker to see if that works. My issue is I have been getting the notification vibrations but not the actual messages that come in. They just stopped showing on my tracker...

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