Versa 3 stopped syncing 3 days ago

[Katepatty]

My versa 3 stopped syncing 4 days ago, is there an answer to getting it going again?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Katepatty. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 stopped syncing 4 days ago. I'll be glad to help you with this. 

If you haven't done so yet, please try the steps provided in this help article Why won't my Fitbit device sync?

If the above hasn't worked, please let me know if you're getting any error message either on the Fitbit app or your Versa 3 so I can go from there. 

[Katepatty]

I have tried many of those options. My device just won't sync. It appears
to have stopped syncing on the one year anniversary of originally setting
it up. Why has this happened?

[MarreFitbit]

@Katepatty I'm sorry to hear that the issue persists. 

Regarding your inquiry, please note that syncing difficulties might be cause for different reasons. 

In addition to the steps you already tried, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.