Versa 3 stopped syncing after the Fitbit app update

[PhilipL]

My Versa 3 stopped syncing on Wednesday. It was working fine in the morning (UK time), but after I updated the Fitbit App to the latest version in the afternoon and restarted my Samsung Android device it stopped working. I have tried the various 'fixes' as suggested on here and in the help, but it still refuses to sync. The app doesn't appear to want to connect to bluetooth or wifi anymore, which suggests they have broken the app.

Please fix this ASAP Fitbit.

Moderator Edit: Clarified subject

[ChrisInCaribou]

This seems to be happening to a lot of Android users with Versa 2 and Versa 3. I called their support number and the agent I spoke with said she had been getting a lot of calls regarding the app not syncing. I hope they issue an update soon. I would suggest calling them so they are aware of how many users this is affecting.

[Pretzelman718]

This is happening to me with my Versa 2 as well. The last app notification I have is from Tuesday. After that it stopped syncing. I tried all sorts of troubleshooting including uninstalling and reinstalling Fitbit. When I disconnected and tried to reconnect my Versa 2, it tells me "Something went wrong"

 if this is an issue with the latest update, I hope they fix it soon

[PhilipL]

It's not just Versa 2 and 3, If you look at the posts for other watches, there are similar problems being reported with them too. The problem seems to have started with app version 4.28 which is the update I had on Wednesday, afterwhich it stopped syncing.

[PhilipL]

There was an app update on the google store today, 4.28.1, tried installing it but it hasn't made any difference, it still won't sync.

[Jr75]

Mine to the time was screwed up then this morning I shut it down now it won't connect says try again? 

[Pretzelman718]

Got another update today, but I'm still experiencing the same issue. I'm beginning to wonder if I should go grab a previous version of Fitbit until the devs get this fixed.

[M0mmaBear]

My question is how can I change the clock face when my screen won't come on? 

[PhilipL]

Updated the app to the latest 4.28.3 and it is now working and syncing. However, I have now lost 10 days of data from the period when it wasn't syncing.

In future can you please test app updates properly before releasing them, to avoid this debacle happening again.

[Pretzelman718]

Confirmed. My Versa 2 is also syncing now.

[FatimaFitbit]

Hello everyone!

Thank you all so much for updating us on this situation. Our team has been looking for a solution and has recently launched a new version of the Fitbit app. Some users have reported that with this new version of the app they're able to sync their devices again. 

Please try to update your Fitbit app to the 4.28.3 version. If it doesn't work, please restart your phone and try the steps of set up as new device again:

1. Update the Fitbit App to 4.28.3
2. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers/SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
5. Restart your phone.
6. Open the Fitbit app and re-add the Tracker/SmartWatch (via the Devices icon, top left). How do I set up my Fitbit device? 
7. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync. 

[M0mmaBear]

That's all fine and well but my watch doesn't even turn or and only holds a
charge for approx 5 hrs.

[Yyxtine2]

I did grab the September version just to make sure

[FatimaFitbit]

Hi there @M0mmaBear and @Yyxtine2! Thank you for your replies and for the updates!

@M0mmaBear Thank you for letting us know about this situation.

Have you tried restarting your Versa 3? (Press and hold the button for 10 seconds).

Battery life can be affected by several factors and settings. Here are tips on how to extend battery life: Can I extend the battery life of my Fitbit device?

[Babybear42]

I have a versa 2, and have the latest app update. So why is it that my watch says I've done 3.73 miles but when I sync it to the app, as soon as I turn Bluetooth off, the app says I've only done 3.1 miles, but yet the steps remain the same. This has been going on for weeks now and nothing seems to be done about it, even though I've mentioned it numerous times. 

[FatimaFitbit]

Hi there @Babybear42! Thank you for your answer and for reporting this situation. It's great to see you here in the Fitbit Community! 

Can you please check if you have other devices paired with the Fitbit app? 

Try to remove all other Fitbit devices from your Fitbit account. For instructions, see How do I set up my Fitbit device?