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Versa 3 stopped syncing after upgrading my phone

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‎08-02-2023 19:40 - last edited on ‎08-03-2023 04:13 by Fitbit Moderator

‎08-02-2023 19:40 - last edited on ‎08-03-2023 04:13 by Fitbit Moderator

Switched from s-8 to s-22 phone. Versa 3 will not Bluetooth sync. Tried restart of both. tried factory reset. Could not get any set up. I had to resynch with the s-8. 

Moderator Edit: Clarified subject

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‎08-03-2023 04:14

‎08-03-2023 04:14

Hi there, @ROBURCH42. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Is your Versa 3 still connected to your Android's Bluetooth settings? If it's, please try the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎08-03-2023 04:14

‎08-03-2023 04:14

Hi there, @ROBURCH42. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Is your Versa 3 still connected to your Android's Bluetooth settings? If it's, please try the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
  • Set up notifications on your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-03-2023 06:29

In response to MarreFitbit

‎08-03-2023 06:29

Thanks for the help. It worked.
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‎08-03-2023 06:35

In response to ROBURCH42

‎08-03-2023 06:35

@ROBURCH42 Awesome! I'm glad to hear that you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer