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Versa 3 stopped syncing to my Android phone

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‎08-03-2022 19:03 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

‎08-03-2022 19:03 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

I have paired Versa 3. All permissions given. Battery optimisation is off. Tried clearing cache, force stop, re-installing app. I have factory reset Versa 3. Nothing works.

 

Versa 3 is paired but cannot sync. It just tries over and over and gets nowhere. Please help.

 

Update: Trying to syncTrying to sync

 

Moderator Edit: Clarified subject & Merged posts

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22 REPLIES 22

‎08-05-2022 01:47

In response to originaldigga

‎08-05-2022 01:47

@originaldigga- for Versa 3 controls - in the phone Bluetooth turn them on and in the app run On Wrist calls. In the watch Settings they should be on too.

Author | ch, passion for improvement.

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‎08-05-2022 08:25 - edited ‎08-05-2022 09:31

In response to Guy_

‎08-05-2022 08:25 - edited ‎08-05-2022 09:31

Restarting a phone or tracker does a soft(ware) restart. This may not fix a hardware issue and a shutdown or hard restart will be needed. 

If you haven't done so yet, try a hard(ware) restart by shutting off the phone and tracker. 

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‎08-16-2022 08:18

‎08-16-2022 08:18

The problem kicks in when using Android 13 and selecting Google Assistant. I had hoped that once the stable Android 13 was released, the problem would be cured, but it continues. The workaround is to not select Google Assistant, but it appears that if you have selected Google Assistant and your Fitbit stops syncing via bluetooth, your only choice ns a hard reset of your Fitbit.

 

I don't know if this is a Google problem or a Fitbit problem, but considering Fitbit is a Google company, seems this could be readily solved.

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