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Versa 3 stopped syncing to my Samsung

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‎01-31-2022 14:25 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎01-31-2022 14:25 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

My versa 3 isn't syncing to my Samsung, and  I cant even power off my fitbit to try and restart it its stuck on the purple music screen 🤷‍:female_sign:

 

 

Moderator Edit: Clarified subject

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‎02-01-2022 01:19 - last edited on ‎07-20-2024 06:46 by Fitbit Moderator

‎02-01-2022 01:19 - last edited on ‎07-20-2024 06:46 by Fitbit Moderator

Hi @Jmmeyer  - Swipe the left edge of the screen to the right if you can't use the button. The button has quite a knack. Also putting it on charge should make the screen change.

If you can't get out of music because the watch is frozen and the button doesn't work, let it go flat, it will sort of shutdown and restart when you charge it.

If you can try a full Shutdown from the watch Settings menu. Wait 10 seconds before placing on the charger to restart it and charge it.

But more importantly to resolve your syncing issue begin with a phone restart.

Author | ch, passion for improvement.

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‎02-01-2022 04:36 - edited ‎07-20-2024 06:46

In response to Guy_

‎02-01-2022 04:36 - edited ‎07-20-2024 06:46

Hi there, @Jmmeyer. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you continue having issues, please feel free to contact our team back. 

Have a good day. 

Maria | Community Moderator, Fitbit


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