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Versa 3 stopped syncing to my phone

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‎08-18-2022 07:04 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-18-2022 07:04 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

I only have my watch since Xmas & I loved it at the start but the last few months it's not syncing with my phone. I'm so disappointed in it as I luved it when I got it first wud not recommend this watch at all

 

Moderator Edit: Clarified subject

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‎08-18-2022 07:22 - edited ‎08-14-2023 10:24

‎08-18-2022 07:22 - edited ‎08-14-2023 10:24

Hi there, @Mitzy-moo. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from and why you're feeling disappointed. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, please see Why won't my Fitbit device sync?

If the issue persists, I'd recommend following the steps below:

 

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 3.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 3.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-18-2022 07:22 - edited ‎08-14-2023 10:24

‎08-18-2022 07:22 - edited ‎08-14-2023 10:24

Hi there, @Mitzy-moo. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from and why you're feeling disappointed. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, please see Why won't my Fitbit device sync?

If the issue persists, I'd recommend following the steps below:

 

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 3.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 3.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes