08-24-2024 03:01
08-24-2024 03:01
Hi. My Versa 3 has stopped tracking distance outside of logged activities. I noticed this around the 11/8/24. I don't know if this is a fault, due to an update or related to a change to settings. Any help or advice would be great. Many thanks
08-24-2024 03:50
08-24-2024 03:50
Hello @BernSte and welcome to the Community. It looks like there is a bug with the automatic stride length. Please try turning it off by doing the following: tap on your profile picture/gear icon > Exercise > Stride length > toggle it off. Fitbit is aware of the problem, but the time frame for a fix isn't available.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
08-24-2024 04:16
08-24-2024 04:16
Amazing. Thank you. I'll try that and hope it works. If not fingers crossed for a fix.