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Versa 3 stopped tracking heart rate in app but still showing current rate

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‎07-10-2023 03:41

‎07-10-2023 03:41

My app stoped tracking/recording my daily heart rate at midnight last night, the previous day's data is still showing on the app just nothing for today. My Versa 3 continues to display my current hear rate and this is also shown in the the app. I have gone through all of the common fixes, force stop & restart the app, turn my watch on and off, reinstall the app, factory reset the watch etc etc. Every function appears to work except the ongoing recording of my heart rate.

Thoughts?

  

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2 REPLIES 2

‎07-11-2023 06:24

‎07-11-2023 06:24

I have the same issue.  My Versa 3 just stopped taking my heart rate.  

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‎07-11-2023 07:00 - edited ‎07-11-2023 07:07

In response to agsvolvoXC60

‎07-11-2023 07:00 - edited ‎07-11-2023 07:07

I’m having the same issue with my versa. It’s not registering heart rate or active minutes. I’ve restarted my versa and my mobile but it’s not recognising any active minutes.

the active minutes however, are shown on Fitbit dashboard on my iPad, just not on my versa or the Fitbit app on my phone. I do not understand how that happens.

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