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Versa 3 stopped tracking my distance

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For some reason my Versa 3 has stopped tracking my daily distance, unless I specifically activate an activity (run, bike ride etc.). It seems to count my steps, heart rate, and everything else but the actual distance in miles. Anyone else having this problem? Any ideas on how to fix it?   

Moderator Edit: Clarified subject

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Hi there, @TheBuckStops. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 is not tracking your distance unless you activate an exercise manually. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if you're an iOS or an Android user? Have you noticed if the distance doesn't appear after syncing? If you haven't done so yet, I'd recommend restarting your Versa 3

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @TheBuckStops. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 is not tracking your distance unless you activate an exercise manually. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if you're an iOS or an Android user? Have you noticed if the distance doesn't appear after syncing? If you haven't done so yet, I'd recommend restarting your Versa 3

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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