Versa 3 stopped tracking my health metrics data

[Jane121212]

• I have atrial fibrillation and until 2 weeks ago it worked ok but now it won't give me sleep data or health metrics.
• Does any one else have this problem 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jane121212. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

If your Versa 3 has stopped tracking your health metrics data, lease take into consideration the following information in order to get your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

[Jane121212]

Hi

I'm familiar with how it all works as I had a versa 2 that broke I had it
for 2 years.
I bought the versa 3 but no matter what i do I can't get sleep data or
health metrics do you think it's faulty