Versa 3 stopped tracking my heart rate and sleep data

[Mollyall]

My versa 3 stopped showing sleep and heart rate.

i am not able to reset HR on versa 3

i have shut down and restarted, charged it, am wearing snugly.

this seemed to happen after -again- updating app.

fitbit keeps switching over to music face as well

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mollyall. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 has stopped tracking your heart rate and sleep data. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If after the above your Versa 3 is still not tracking your heart rate nor sleep data, please see What factors can affect my heart-rate reading on my Fitbit device? 

[Blueeyexom]

Mine did too  but mines a versa 2 and I restart my fitbit and delete the app . Download  nothing help to. I hope  we find out why ours stopped 

[Mollyall]

I have tried everything- several times. And this is not the first time.
I finally gave up and am going to an Apple Watch. I hate doing that as I
have had fitbits for years.
Hope you can solve your problem. I do think it has to do with the new
update- that is when it started for me.

[Blueeyexom]

Oh wow!! That's so horrible and I agree  with you . Every since the  new update.  Everything is not the same.  It's harder to  sync and everything.