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Versa 3 stopped tracking my heart rate

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‎02-22-2022 05:39 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎02-22-2022 05:39 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

Need help, have restarted my watch and done a factory reset. The green lights won't come on for last week, no apparent reason. So won't read my heart rate or sleep info. What else can I do to fix this. Software is all up to date. 

 

Moderator Edit: Clarified subject

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‎02-22-2022 07:48

‎02-22-2022 07:48

Mine is doing the same thing…. Just the last couple of days!!!   Not holding a charge either.

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‎02-28-2022 03:38 - edited ‎10-30-2023 03:39

In response to Kajohn

‎02-28-2022 03:38 - edited ‎10-30-2023 03:39

Hi there, @SunsetRunner @Kajohn. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 watches before reaching out here. 

I've seen you both have contacted our Support Team and they've already assisted you. If you still need help, please feel free to contact them again.

See your around. 

Maria | Community Moderator, Fitbit


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