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Versa 3 stopped tracking my heart rate

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‎03-12-2023 10:09 - last edited on ‎03-12-2023 13:07 by Fitbit Moderator

‎03-12-2023 10:09 - last edited on ‎03-12-2023 13:07 by Fitbit Moderator

Everything else is working and this just stopped.  That's the only thing I care about. 

 

Moderator Edit: Clarified subject

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‎03-12-2023 13:09 - edited ‎06-16-2023 06:17

‎03-12-2023 13:09 - edited ‎06-16-2023 06:17

Hi there, @Joanglass. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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