12-08-2023 17:55 - last edited on 12-09-2023 03:31 by MarreFitbit
12-08-2023 17:55 - last edited on 12-09-2023 03:31 by MarreFitbit
My versa 3 heart rate isn't working. The lights on the back are no longer working either. Any idea how to fix it. I've tried restoring it to factory settings but it's still not working.
Moderator Edit: Clarified subject
12-08-2023 21:32
12-08-2023 21:32
Hi @Ccchrissy - after a factory reset it is necessary to set it up again and then check if it is working.
If it stopped working after having got wet at some point in the last few days that could be an explanation.
Author | ch, passion for improvement.
12-09-2023 03:33 - edited 12-09-2023 03:33
12-09-2023 03:33 - edited 12-09-2023 03:33
Hi there, @Ccchrissy. Welcome to the Fitbit Community Forums. Thanks for the steps you've tried prior to contacting us, it's sad to hear that your Versa 3 is still not tracking your heart rate. @Guy_ Thank you so much for your help!
I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. It seems like you have exhausted all troubleshooting steps we could've provided here so there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.
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12-09-2023 17:58
12-09-2023 17:58
It hasn't been wet but thanks for the advise.
12-09-2023 17:59
12-09-2023 17:59
Will do. Thanks