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Versa 3 stopped tracking my sleep data

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‎12-29-2021 03:04 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

‎12-29-2021 03:04 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

I have had the Versa 3 for a couple of months now. It worked fine then suddenly it was having issues picking my sleep pattern. It has reached the stage where it is now only picking up towards 2hrs of sleep - the latest being 7am to 9am.

 

I have tried what has been recommended here including a factory reset of the versa 3 and fresh install of the fitbit app. What the hell is going on? I enjoy the watch but I will send it back for a refund if this carries on

 

Moderator Edit: Clarified subject

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‎12-30-2021 11:22 - edited ‎10-04-2024 05:47

‎12-30-2021 11:22 - edited ‎10-04-2024 05:47

Hi there, @MrOddball. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue helping you. 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-02-2022 07:36

In response to MarreFitbit

‎01-02-2022 07:36

I have not received any help regarding this despote customer support telling me this would be escalated. I also don't like how I was tricked into selecting your response as best answer when I was trying to untick that box. 

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