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Versa 3 stopped tracking my sleep data

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‎08-31-2023 08:10 - last edited on ‎08-31-2023 08:55 by Fitbit Moderator

‎08-31-2023 08:10 - last edited on ‎08-31-2023 08:55 by Fitbit Moderator

I have suddenly stopped getting my breakdowns of my sleep. I have tried stopping and restarting my watch, rebooting my phone, deleting my watch and resetting it again  but nothing seems to work. Could you help?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-31-2023 08:33

‎08-31-2023 08:33

Having similar issues with my Versa 2. My green light is off on the back. Since the last update, I've done all that and did a factory reset and nada.

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‎08-31-2023 09:00

In response to MelanieMS

‎08-31-2023 09:00

Hi there, @phil1712. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

@MelanieMS Thanks for stopping by in the forums and taking the time to troubleshoot the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎09-02-2023 01:46

‎09-02-2023 01:46

I've got the same issue.  All other aspects appear to be syncing in the app, and yet keep getting the error msg that the app can't sync.  Have tried all the options suggested. Please help.

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