Versa 3 stopped tracking my sleep stages

[WPBS]

In my sleep info I used to have a benchmark. Now I only have awake restless and asleep. How can I get my benchmark back. Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @WPBS. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 stopped tracking your sleep data. I understand your concern, I will do my best to help you with this!

While reading your post, I was wondering if your Versa 3 is still tracking your heart rate? If you haven't done so yet, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device's battery is critically low.

For more information, see What should I know about Fitbit sleep stages?