Versa 3 stopped working after 3 months

[Juan427]

First my watch stops working after just 2 months.  Then I spend 2 hours chatting with "so called" tech support person who knew nothing about the product, but just read a script to me.  Then they finally send me a return label.  I mail the **ahem** thing in on June 4.  I call them on June 21 to see what the hold up is.  I get someone who can barely speak english who did not have a clue.  I ask for a supervisor and get Delano who just reads the company policy and tells me to call back in 4 days.  I asked to speak to a manager and he said that we can't speak to their managers.

This has been a horrible experience. I can't believe a company owned by Google can have such poor customer service.  I will never buy another Fitbit product.

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Juan427 which Fitbit do you have? It's best to move this post to the appropriate area of the forum for the most relative responses.

[AndreaFitbit]

Thanks  for getting back to us and for sharing your feedback on this forum @Juan427. I moved your post to the Versa 3 board in order to keep our community organized.

I understand how frustrating this could be and noticed that our team is waiting for your watch to arrive to our warehouse in order to send your replacement. 

Thank you for the heads up and assistance @Odyssey13.

Keep on visiting the forums.