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Versa 3 stopped working after a factory reset

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‎08-28-2024 11:29 - last edited on ‎08-29-2024 04:44 by Fitbit Moderator

‎08-28-2024 11:29 - last edited on ‎08-29-2024 04:44 by Fitbit Moderator

My watch reset itself and now will not work.


Moderator Edit: Clarified subject

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‎08-29-2024 02:51

‎08-29-2024 02:51

Welcome to the Fitbit community, @Karatemom2023!

If your Versa 4 has been factory reset, this hopefully will help get your device back to working order:

How do I get started with Fitbit Versa 4? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-29-2024 04:53 - edited ‎08-29-2024 04:54

In response to Talahthas

‎08-29-2024 04:53 - edited ‎08-29-2024 04:54

Hi there, @Karatemom2023. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Fitbit device has stopped working. I understand your concern, we're here to help you! @Talahthas Thank you so much for your input! 

To better assist you, would you mind giving us more details of the issue? Is your Fitbit device not turning on, charging, or syncing? I'd like to confirm whether you tried a restart or a factory reset. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Did you try any troubleshooting steps so far? 

Maria | Community Moderator, Fitbit


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