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Versa 3 stopped working after swim in ocean

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‎06-29-2022 11:56 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎06-29-2022 11:56 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

My Versa 3 stopped working last week while on vacation.  It worked fine while swimming in the pool but completely died after taking a dip in the ocean.  I tried cleaning, drying and charging it (even though I had just charged it the night before), but nothing worked.  The green lights on the back do not light up and it did not vibrate when I connected it to the charger.

I also bought mine a few years ago when it first came out.

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‎06-29-2022 18:17

‎06-29-2022 18:17

Thank you for visiting the Fitbit Community, @fhasterok.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 3. Thank you for the time you spent trying to get them resolved.

 

If you followed these troubleshooting steps without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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