Versa 3 stopped working after swimming with it

[kvitsymre]

I just got my Versa 3, and sent swimming for 20 minutes with it. After this it won’t react to my touches, so according to the screen I’m still swimming after 22 hours. When I try to restart the device it tells me that i haven’t comfigured my Wallet. Any tips on how to try to get it back to working? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @kvitsymre. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox for updates on your case!

We hope your issue is solved soon. 

[Ericashotwell]

Same thing happened to me today too. Mine just completely stopped working after a 5 minute swim. I thought it died then when I went in the app I saw it still had50% life. Nothing I’m doing is working so it’s sitting in rice and hoping it works in the morning. 

[MarreFitbit · Accepted solution]

Hi there, @Ericashotwell. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Versa 3. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your watch hasn't vibrated for the restart process, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If the above doesn't work, the best way to get help for this problem is to chat with us online once again or give us a call. Click here to get connected.