Versa 3 stopped working after swimming with it

[Vnickelon]

Last week I went swimming and my versa 3 stopped working. I've swam with it for years and never had a problem. I've tried to hard reset it and nothing. I've tried to log onto the chat for support but it keeps dropping off. I have a feeling I'm just out of luck at this point but wanted to check.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Vnickelon. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. I understand how you must be feeling. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Versa 3. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your watch hasn't vibrated for the restart process, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If the above doesn't work, the best way to get help for this problem is to chat with us online once again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Vnickelon]

Hi there. So I did try to get in contact with someone but had no luck. The chat feature just went blank on me multiple times yesterday. I have tried all of the options you listed but nothing worked. 

[MarreFitbit]

@Vnickelon I appreciate you had followed the tips and recommendations provided above.

If you're still having difficulties to chat with us today, please give us a call. Click here to get connected.

We look forward to getting you back on track soon.