Versa 3 stopped working after swimming with it

[Pip1963]

I wore my Fitbit swimming for the first time yesterday and now it’s stopped working. The screen is blank and buttons not working. I’ve tried all the advice given but still no joy. In fact when I attach to charger and try to reset my phone can’t even connect to my device. Any other suggestions? 

Moderator Edit: Clarified subject

[Guy_]

Hi @Pip1963 - there are several issues to be aware of.

• After swimming it is necessary to dry the watch before charging and even clean it, How do I clean my Fitbit device? 
• sometimes the seals let water in in which case it may get hot while charging, don't continue if it does
• if when you charge it does not come on by itself, try pressing the button for a few seconds
• if the lights flash on the back but when you remove and reattach it again to the charge cable there is no battery status, the watch may be damaged
• if there is a problem with the charge cable [happens easily] it won't charge and there will be no lights on the back - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

If the watch won't start, chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

If not recoverable and under warranty take it to where you bought it for a replacement one.

[MarreFitbit · Accepted solution]

Hi there, @Pip1963. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As @Guy_ has mentioned, if your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Versa 3. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your watch hasn't vibrated for the restart process, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If the above doesn't work, the best way to get help for this problem is to chat with us online once again or give us a call. Click here to get connected.