help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stopped working after swimming with it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2022 01:03 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-09-2022 01:03 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

Went for a splash about in the pool with my daughter yesterday, when I got out my fitbit wouldn't respond.  I didn't think it was the battery as I'd only charged it to 100% the day before but when we got home I put it on charge anyway just in case. Droplets of water started coming out of the join between the face and the casing and the watch got really hot really quickly so I unplugged it.  I'm guessing it's completely dead which is disappointing as I've not quite had it a year yet 😕 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-09-2022 13:27 - edited ‎08-03-2023 09:24

‎08-09-2022 13:27 - edited ‎08-03-2023 09:24

Hi there, @Jamdap. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes