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Versa 3 stopped working after swimming with it

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‎06-04-2023 10:24 - last edited on ‎06-04-2023 11:51 by Fitbit Moderator

‎06-04-2023 10:24 - last edited on ‎06-04-2023 11:51 by Fitbit Moderator

Hi…..I purchased my Versa 3 from Argos retail in March 2022 so over 12 months ago.

I wore the watch for the first time whilst swimming last weekend, the device was fine in the pool but soon after it became unresponsive and hasn’t worked since. Looking on the Argos website the watch is advertised as ‘swim proof’. How do I resolve this please?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-04-2023 10:52

‎06-04-2023 10:52

Hi @Paulmad74 - the seals are not very robust and fail over time, so it looks like water got in. In Europe the standard warranty is normally 2 years, this may not the case since BREXIT but worth checking.

Author | ch, passion for improvement.

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‎06-04-2023 13:51

In response to Guy_

‎06-04-2023 13:51

Hello there, @Paulmad74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. @Guy_ Thanks for your help and advice!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


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‎06-06-2023 13:11

In response to MarreFitbit

‎06-06-2023 13:11

Hi,

The device was dried in the changing rooms with me.

I've tried allsorts of hints and tips from YouTube and on these forums but the device remains unresponsive and won't charge or power up at all, totally dead.

@Guy_ thank you for taking the time to reply 

 

 

 

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