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Versa 3 stopped working after swimming with it

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‎07-20-2023 08:22 - last edited on ‎07-20-2023 10:00 by Fitbit Moderator

‎07-20-2023 08:22 - last edited on ‎07-20-2023 10:00 by Fitbit Moderator

After swimming a few laps in the pool my versa 3 is unresponsive.  I tried all the suggestions of pushing buttons, letting it dry overnight, putting it on the charger and even trying to force a sync by switching the clock face. It has a blank screen and does not vibrate when the buttons or screen are touched. In a sense it is completely dead.

Moderator Edit: Clarified subject

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‎07-21-2023 05:51

‎07-21-2023 05:51

Hi @momof2cuties4 Unfortunately ately is sounds as if your Versa3 has leaked and killed its self.  Contact Fitbit Support  and see if they are able to help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎07-21-2023 05:51

‎07-21-2023 05:51

Hi @momof2cuties4 Unfortunately ately is sounds as if your Versa3 has leaked and killed its self.  Contact Fitbit Support  and see if they are able to help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-21-2023 06:53

‎07-21-2023 06:53

My Versa 3 stopped functioning after biking in the rain. It was advertised as immersible, up to a meter or so. The green heart sensor light stopped, so the watch no longer records any heart rate information or zone minutes. The watch was 18 months old, 6 months out of warranty. I was hoping customer support would help as I wished to have the watch repaired, however all they were able to offer was a 35% discount on the purchase price toward a new watch. If Fitbit considers a $200+ watch as disposable, I will consider Fitbit a disposable company and will rigorously promote its competitors to the large bike community I belong to.

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