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Versa 3 stopped working after swimming with it

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‎10-01-2023 01:58 - last edited on ‎10-01-2023 03:51 by Fitbit Moderator

‎10-01-2023 01:58 - last edited on ‎10-01-2023 03:51 by Fitbit Moderator

I went for a swim and now my Versa 3 won’t turn on! I have tried holding the button for ten seconds and it’s not working! Can you please suggest another solution! Thanks 😊

Moderator Edit: Clarified subject

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Accepted Solutions

‎10-01-2023 03:56

‎10-01-2023 03:56

Hi there, @Eruve74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and your time in trying to troubleshoot it before reaching out. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎10-01-2023 03:56

‎10-01-2023 03:56

Hi there, @Eruve74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and your time in trying to troubleshoot it before reaching out. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer