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Versa 3 stopped working after swimming

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‎01-14-2025 19:24 - last edited on ‎01-15-2025 04:52 by Fitbit Moderator

‎01-14-2025 19:24 - last edited on ‎01-15-2025 04:52 by Fitbit Moderator

My versa died while swimming, so I took it off and made sure it dried for a few hours before trying to charge it. It won’t charge, won’t vibrate when hooked to the charger and won’t vibrate when pushing the side button. I tried multiple times for over 30 seconds. Is there anything else I can try, or is this my second fit bit hooped from swimming :(. Thx 

Moderator Edit: Clarified subject

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‎01-15-2025 04:54

‎01-15-2025 04:54

Hi there, @Tenille88. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Versa 3 before posting here. I understand where your concern is coming from as your Versa 3 is still unresponsive despite the steps you tried. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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