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Versa 3 stopped working after the update

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‎08-13-2022 09:48 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-13-2022 09:48 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

Since the update yesterday morning (Friday August 12th 2022) my Fitbit has been randomly rebooting itself 2 times in a row, for 2 days now. I contacted Fitbit support on twitter.  They told me to also a soft reset. It didn’t help. Told me to change my clock face to a Fitbit made one. Didn’t help. Told me to do a hard reset. Didn’t help.  The update literally broke my device. DO NOT UPDATE YOUR VERSA 3! Seems to be related to syncing, but not 100% sure about this. If they tell me my only option is to buy another one I will cancel my premium and I will never own another Fitbit device ever again. What kind of company is this? They break your stuff to sell you a new one? This is not an acceptable business practice. If anyone at Fitbit sees this, and can suggest anything else to do, or tell me how to go back to the old software version before the update, I would appreciate it. 

 

 

Moderator Edit: Clarified subject

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‎08-16-2022 06:38 - edited ‎08-14-2023 10:31

‎08-16-2022 06:38 - edited ‎08-14-2023 10:31

Hi there, @Mcourd. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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