Versa 3 stuck after factory reset

[Britt63]

I did a factory reset on my versa 3 last night as it wasn't syncing with the app. The screen is now telling me to 'download the app to get started ' in numerous languages and my watch will not connect with my phone. I've tried everything I can think of and still no joy. Hopefully someone, ie Fitbit,  can help. 

[ChrisInCaribou]

I did a factory reset on my Versa 2. The app was able to pair with my device and I was able to update my device but the app still won't sync. The app still says I need to update the Versa 2. It shows an older version in the app than on my watch. I called support and they are away of the issue. Hopefully that means that there will be an update to the app soon.

[Umf01]

I did that with my versa 3 and it has a red x and reads data not cleared sync & try again and it won't sync with the app. I tried multiple things before going to factory setting. I hope this gets resolved soon.

[ZoeG1977]

I have exactly the same issue, j have tried all the troubleshooting with no success. Do you think the Update will rectify this issue?

[Bobber60]

My Versa 3 randomly went to factory reset. I have tried every option about half dozen times, still no joy. Any help appreciated 

[Bobber60]

Having same issue and I can't clear it. Followed every Fitbit guide and still nothing. My versa 3 is 3 years old so probably a ploy from Google tomake me buy a new one!! 

[Bobber60]

Update. Managed to resolve by connecting my fitbit to phone via WIFI not Bluetooth and it seems to have worked. Had to reload cards etc though due to factory reset.

[Rac30]

Hi, how exactly did you connect your fitbit to your phone by WIFI and not Bluetooth?

[Bobber60]

Hi Rac30. When I went through the pairing process which it still allowed me to start, the option came up on my phone to connect via WIfi. Previously I've always done it via Bluetooth. I put in my home WiFi details and my Versa then showed it was going through the installing process. Took about 10 minutes but it worked. 

[ManuFitbit]

Hi Everyone and welcome to the forums to the new users.

Thank you for sharing the details regarding this difficulty with the Fitbit app. 

A bug that caused issues with syncing and pairing has been fixed. Sorry for the inconveniences that this may caused to you. Please, upgrade to the Fitbit App version 4.28.2 since it includes a bug fix. If you don't see an update available, please wait until this will be available.  

Updating to this new app should solve the syncing/pairing bug (i.e. perform a manual sync by pulling down on the Today screen to determine if syncing is successful.) If after updating your Fitbit app you still have this situation, please restart your phone.

If restarting your phone still doesn't resolve the issue, the steps listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or smartwatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit trackers or smartwatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the tracker or smartwatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.