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Versa 3 stuck at logo

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‎07-24-2023 19:01

‎07-24-2023 19:01

My versa 3 bought in October 2022 was working perfectly fine, on Wednesday morning, I found that clock has changed , battery was at 59% . I tried to change the clock & my Versa 3 stopped working. It’s front screen was just displaying the Fitbit logo but nothing else. No lights flashing on back. Device is charged up. I have tried resetting it but it just goes off and then comes back with Fitbit logo. I have tried all steps indicated in the forum but to vain . I tried calling the help desk they didn’t respond either. Please help 

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3 REPLIES 3

‎07-24-2023 20:13

‎07-24-2023 20:13

Did you get it working? Mine is doing exactly same thing. Bought my in February 2023

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‎07-24-2023 20:21

In response to Oreyorey

‎07-24-2023 20:21

No, they haven’t reverted yet

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‎07-25-2023 05:40

‎07-25-2023 05:40

Hi @Sdewangan , @Oreyorey - the good news is your watches are under warranty and can be replaced where you bought them.

However try this post from @MarreFitbit 

Yo can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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