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Versa 3 stuck keeps telling me to download fitbit app

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‎03-04-2024 14:55

‎03-04-2024 14:55

I've had Versa 3 & Iphone fitbit app for 3 years (including Fitbit premium), has been working fine. Suddenly watch keeps saying to download fitbit app in different languages. Have read other problems on this forum, and I have stopped/restarted app, stopped/restarted phone & bluetooth but nothing changes on watch - still telling me to download fitbit app. Is there anything else I can do?
Thanks Brenda

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‎03-04-2024 20:02

‎03-04-2024 20:02

Hi @Brenda_L - it seems the watch factory reset itself and you need to set it up in the Fitbit App like it was a new watch but select Replace during that process.

It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before setting it up.

Author | ch, passion for improvement.

View best answer in original post

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3 REPLIES 3

‎03-04-2024 20:02

‎03-04-2024 20:02

Hi @Brenda_L - it seems the watch factory reset itself and you need to set it up in the Fitbit App like it was a new watch but select Replace during that process.

It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before setting it up.

Author | ch, passion for improvement.

Best Answer

‎03-04-2024 22:29

In response to Guy_

‎03-04-2024 22:29

Thanks for the reply - I deleted and re-installed versa 3 on app and it worked! YAY!
I was worried I would lose all the data but it still seems to be there.

Thanks so much for your help Guy_ 👏😁

Best Answer

‎03-05-2024 09:09

In response to Brenda_L

‎03-05-2024 09:09

Hi there, @Brenda_L. Welcome to the Fitbit Community. @Guy_ Thanks for your great help

I'm pleased to see that this community is providing helpful advice. I'm also happy to see the post is already marked as the Best Answer to help future users who may have similar questions. Additionally, I'd like to invite you to check out our Health & Wellness board, where you can find additional resources and support.

Happy stepping!

Best Answer