Versa 3 stuck on Fitbit Logo

[Alaoo]

Please help my versa 3 keeps flashing the logo, I can’t turn

it off or on . Please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Alaoo. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.