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Versa 3 stuck on Fitbit Logo

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‎07-04-2022 05:03 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-04-2022 05:03 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

Help!   I've soft reset.   I've factory reset. I've gone thru and removed versa from app and bluetooth.  Force stopped the app.  Restarted phone etc.   Now app can't find my versa3 and it rotates thru logo and blank screen.  With a 3 note chime every minute.  Fitbit support is telling me sorry here's a coupon get a new one.   But this is obviously a software issue and should be recoverable

 

 

Moderator Edit: Clarified subject

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‎07-04-2022 05:13 - edited ‎07-04-2022 05:13

‎07-04-2022 05:13 - edited ‎07-04-2022 05:13

Hi there, @ReenieP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎07-04-2022 16:20

In response to MarreFitbit

‎07-04-2022 16:20

Can you please tell me what the 3 note chime means that happens every
minute?

--
Maureen Pajerski
m. 224.421.2804
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