06-28-2023 03:13 - last edited on 06-28-2023 06:08 by MarreFitbit
06-28-2023 03:13 - last edited on 06-28-2023 06:08 by MarreFitbit
Pressing button for 10 seconds does not remove Fitbit logo from screen and not showing menu options. Versa 3 watch has been frozen on logo screen even after multiple tries.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-28-2023 06:12
06-28-2023 06:12
Hi there, @Janagaraj. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3.
Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-28-2023 06:12
06-28-2023 06:12
Hi there, @Janagaraj. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3.
Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...