07-03-2023 14:26 - last edited on 07-04-2023 11:29 by MarreFitbit
07-03-2023 14:26 - last edited on 07-04-2023 11:29 by MarreFitbit
versa 3 is stuck on logo screen and won’t turn on
Moderator Edit: Clarified subject
07-04-2023 11:30
07-04-2023 11:30
Hello there, @Mepp. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with yoru Versa 3.
Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
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07-04-2023 11:41
07-04-2023 11:41
The issue is I never did a factory reset. The fitbit just stopped working.