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Versa 3 stuck on Fitbit logo

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versa 3 is stuck on logo screen  and won’t turn on

Moderator Edit: Clarified subject

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Hello there, @Mepp. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with yoru Versa 3.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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The issue is I never did a factory reset.   The fitbit just stopped working.

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