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Versa 3 stuck on Fitbit logo

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‎07-26-2023 12:08 - last edited on ‎07-26-2023 15:20 by Fitbit Moderator

‎07-26-2023 12:08 - last edited on ‎07-26-2023 15:20 by Fitbit Moderator

My versa 3 is stuck in a restarting loop, it vibrates the fitbit logo shows then a white line flashes across the screen and it turns off then repeats the cycle continously until the battery dies. I've tried restarting it, deleting then reinstalling the app and I've unpaired it turned Bluetooth off & turned my phone off before trying to set the device up again and it's all failed.

Moderator Edit: Clarified subject

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‎07-26-2023 15:22 - edited ‎07-26-2023 15:23

‎07-26-2023 15:22 - edited ‎07-26-2023 15:23

Hi there, @stephletitia. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Versa from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-26-2023 23:14

In response to MarreFitbit

‎07-26-2023 23:14

I've tried that and it still isn't working. I actually contacted the support team before posting here but accidentally closed the chat when I got a call, and they hadn't managed to help.

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‎07-28-2023 02:15

In response to MarreFitbit

‎07-28-2023 02:15

All of those have failed, so what do you propose I do now? 

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