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Versa 3 stuck on Fitbit logo

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‎08-19-2023 02:39 - last edited on ‎08-19-2023 04:48 by Fitbit Moderator

‎08-19-2023 02:39 - last edited on ‎08-19-2023 04:48 by Fitbit Moderator

Hi, my Versa 3 is stuck on logo screen. It won’t respond to touch or swipe. I’ve tried to reset by pressing button for 10 secs but this does nothing. It still charges but won’t sync  to the app. Any help would be appreciated! Thank you 

Moderator Edit: Clarified subject

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22 REPLIES 22

‎08-31-2023 11:18

In response to D.mo

‎08-31-2023 11:18

Mine would run down because the logo kept burning the battery down. It still charges, but stuck on logo.

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‎09-01-2023 02:42

In response to SunsetRunner

‎09-01-2023 02:42

That's because the firmware update went kaput

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‎09-01-2023 03:17

In response to D.mo

‎09-01-2023 03:17

After seeing so many replies with same issue and how easily FitBit agreed to a replacement I think you are right! 

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