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Versa 3 stuck on Fitbit logo

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‎10-08-2023 18:50 - last edited on ‎10-09-2023 06:15 by Fitbit Moderator

‎10-08-2023 18:50 - last edited on ‎10-09-2023 06:15 by Fitbit Moderator

I bought my fitbit in May 2023.  It is currently stuck on the fitbit logo, won't sync and I can't get it to reset.  Any advice?

Moderator Edit: Clarified subject

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‎10-09-2023 06:23

‎10-09-2023 06:23

Hi there, @MelP80. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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