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Versa 3 stuck on Fitbit logo

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‎10-14-2023 01:22 - last edited on ‎10-14-2023 10:23 by Fitbit Moderator

‎10-14-2023 01:22 - last edited on ‎10-14-2023 10:23 by Fitbit Moderator

Since Fitbit have changed the screen format on Android phone my versa 3 can't sync.  Have shut down phone and watch. Have unpaired watch and phone the paired back again numerous times, Bluetooth saying connected but still won't sync. Have also uninstalled numerous times but to still no avail. CANNOT Sync. Very frustrating only started having this problem since screen format change. Also tried to reset password but no email was sent to proceed further with this. HELP NEEDED

Moderator Edit: Clarified subject

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‎10-14-2023 10:26

‎10-14-2023 10:26

Hello there, @Knewt19. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and your time in trying to troubleshoot it before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎10-14-2023 18:50

In response to MarreFitbit

‎10-14-2023 18:50

Hi. Sorry but no I haven't contacted the support team yet.
Any ideas on how to fix this issue and can you email me a new password
number. I don't really want to go through the google as I think this maybe
part of the problem.
Thanks
Kaylene
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‎10-15-2023 07:42

‎10-15-2023 07:42

I am having the same trouble. It's like the bluetooth on my watch is not working. I am able to connect many other items to my phone. Since Fitbit update I only have the fitbit logo on my Versa 3 and it will not connect after trying any and everything I've read. Spend hours yesterday trying to get it to connect.

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