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Versa 3 stuck on Fitbit logo

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‎02-25-2024 19:26 - last edited on ‎02-27-2024 04:09 by Fitbit Moderator

‎02-25-2024 19:26 - last edited on ‎02-27-2024 04:09 by Fitbit Moderator

I have unistalled the app 

Turned wifi off and phone.

Held both sides down 8 to 15 seconds

This cost $250 or more and only two years old and its stuck on the logo past three days!! 

Give me a new watch please 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-27-2024 04:11

‎02-27-2024 04:11

Hi there, @1NinaSimone. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Versa 3 before posting here. I understand where your concern is coming from.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance. 

Maria | Community Moderator, Fitbit


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‎02-27-2024 21:57

‎02-27-2024 21:57

I have the same problem. Did they solve anything for you? 

I had versa 1 before and had the same problem, but they wouldn't return as it's been 2 years since purchase was made. I am not buying versa anymore. That's for sure.

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‎02-28-2024 13:09

In response to Tetiana93

‎02-28-2024 13:09

I have the same issue.  Must have started last night because it is stuck on the Fitbit logo and I tried turning it off, logged out of the app and back in, restarted my phone, etc.  Nothing seems to work.

 

Help!

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