Versa 3 stuck on Fitbit logo

[Ahays2]

My versa 3 is stuck on the logo. I have read all the posts that have addressed this issue. I have followed all of the steps to try to restart it or factory reset, nothing has worked.  This is the second watch I have purchased with this same issue within the last year and a half. Very disappointed with fitbit watches. 

Moderator Edit: Clarified subject.

[Guy_]

Hi @Ahays2 - unfortunately if you are stuck on the logo, and the possible options don't work, Fitbit only replaces the watch.

There seems to be no ability to fix this OS corruption, as nothing was developed to cater for this problem in the firmware.

You can always try chat via the Fitbit App, Help & support section, Contact Customer support.

[MarreFitbit]

Hi there, @Ahays2. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the touchscreen of your Versa 2 is still not working. I understand how you must be feeling, we're here to help! 

To better assist you, please confirm whether you've tried all the steps provided below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected. 

[Ahays2]

Hi there!
Thank you for the email addressing my problem. To clarify, I have a versa 3 now not a versa 2 which is mentioned in your email. I did have versa 2 that stopped working in less than a years time and replaced it with the versa 3. This versa 3 has not even made it 6 months and I am having the same issue. I have done everything already that has been recommended by the fitbit community and what you mentioned in your email. This is very frustrating and disappointing that the watches are not lasting for what is being paid for them. They should last longer than a year, especially 6 months. What can be done to solve this problem?

Thank you,

Amber Baker

Sent from my Verizon, Samsung Galaxy smartphone
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