Versa 3 stuck on Fitbit logo

[Mmesserli]

My new (4 months old) Versa 3 started toggling between the logo and blank screen.  Tried to factory reset, won’t work.  Won’t shut off.  Tried disconnecting from app, now can’t reconnect to app.  Contacted support, they just sent an email that it’s out of warranty.  ITS ONLY 4 MONTHS OLD!  Sent me a coupon to buy a new $100+ watch.  I just want it fixed!  Please help!!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mmesserli. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I how you must be feeling, we're here to help! 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!