Versa 3 stuck on Wi-Fi symbol

[Joeavatar7]

Click here for image. 

Just got this screen on my Versa 3, never had it before and it only appears while charging. I thought it might indicate my phone is disconnected, but I double checked and it was connected with no issues.

Does anyone know what this screen indicates?

Thanks.

Update: Just wanted to clarify why the date reads 12/4. I took this image last month and contacted Fitbit support about it - no help. The screen still persists today.  

Moderator Edit: Clarified subject

[Guy_]

Hi @Joeavatar7 - interesting photo, a guess, it is some kind of achievement, such as 12 active hours of 14, maybe from a special clock face possibly.

[Joeavatar7]

Sorry, that's not what I meant.

What is the wifi symbol with the line through it indicating? I guess it's disconnected from something. But what does that mean? Thanks.

[Guy_]

If it is a wifi symbol it might mean no wifi, possibly taken during a firmware update?

[Joeavatar7]

Can't be, since I never connected to any WiFi networks where I am currently. It seems to only he doing it after the latest software update. It doesn't seem to affect anything, I'm just curious on what it indicates

[Guy_]

may be it's it's way of telling you the firmware needs updating and it suggests making a wifi connection. What is the version of firmware the watch has?

in Settings, About Versa 3.

[Joeavatar7]

Version number is 36.128.6.12

Update: It also indicates in the About Versa 3 that the wifi is off. So it cannot be a wifi issue.

[Joeavatar7]

It also indicates in the About Versa 3 that the wifi is off. So it cannot be a wifi issue.

[Guy_]

As you are on the latest firmware it would seem all is in order and may be it is not a wifi icon but something else.

It does look like a watch display [as you would get when charging] - so it could be a charge issue or a watch face popup or something entirely new.

At least it is an interesting discovery.

[MarreFitbit · Accepted solution]

Hi there, @Joeavatar7. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and the image attached. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I haven't seen any contact between you and our Support Team yet, so please feel free to reach out to us through either of those two channels. 

See you around. 

[Joeavatar7]

Hello,

Apologies for the late reply. The model of my phone is a Google Pixel 5 and it meets the requirements that you linked to.
I completed the steps that you listed and the symbol is still appearing.

I suppose my question is what does this symbol mean? It doesn't seem to affect anything on the watch itself, it's just, there.

Thanks.

[Guy_]

@Joeavatar7- I added your image with the symbol here to make it more visible.

[Guy_]

@Joeavatar7- the image is in the other post and it cannot be assumed that it is a wifi symbol.

[MarreFitbit]

@Guy_ Thanks for adding the photo!

@Joeavatar7 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.