help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stuck on download app screen and won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2023 14:41

‎08-15-2023 14:41

I noticed my Versa 3 was completely shutdown. When I turned it back on, the battery was 81% but the screen  said I needed to download the app. I updated the app, but it still won't sync with the watch and apparently hasn't since 10am. I restarted both the app and the watch but its still not syncing or moving past the download screen. Is there a way to reconnect the app and the watch without losing my previously logged data?

P.S. My app operates on a Samsung A12 with whatever the latest Android upgrade is.

Thank you!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-16-2023 10:01

‎08-16-2023 10:01

Hi there @WeBrake4No1, welcome to the Fitbit Community. 

Thanks for all the information you provided in your post. 

Based on what you mention in your post, I'll suggest trying to do a set-up for your device again. This is because the screen you are currently getting is the screen that you get for a brand-new device that needs to be set up.  Please follow the steps here if needed. 

Best Answer