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Versa 3 stuck on home screen

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‎05-19-2022 02:11 - last edited on ‎12-18-2022 19:55 by

‎05-19-2022 02:11 - last edited on ‎12-18-2022 19:55 by

During my swim this morning, the third this week, it was difficult to pause my Versa 3. At the end of the swim I could not stop the watch. It tried to re-start itself  but nothing. When I got home I have tried the reset and power on and off but I am unable to get to any other "page" than the home screen. Any thoughts? Thank you

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3 REPLIES 3

‎05-19-2022 05:44

‎05-19-2022 05:44

Hello @EustonB 

I see you have tried restarting your Versa 3 and it doesn’t resolve the issue. Sometimes you have to try a restart a few times. If that doesn’t work are you using a third party watch on your Fitbit Versa? If so try changing your clock face to the original clock face and see if that fixes the issue. Go to your Fitbit app, tap your profile picture then scroll down to and tap Versa 3. Now tap gallery then put your original clock face on your tracker. When your finished sync your device to accept the changes. 
😃 Let me know if this does indeed answer your question and fixes your Home Screen. Keep me posted

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‎05-19-2022 10:40

In response to SunsetRunner

‎05-19-2022 10:40

Hello MegaBite

Thank you for taking the time to reply to my question. Unfortunately that has not worked. I have re-charged the Fitbit and still all I can see is the home screen.

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‎05-19-2022 10:45

In response to EustonB

‎05-19-2022 10:45

Gosh I’m so sorry that didn’t work @EustonB  If restarting the Fitbit watch and/or changing the clock face didn’t fix the issue I would recommend calling Fitbit Customer Service. You call call them directly at 877-623-4997 or look here for other ways to contact them: https://myhelp.fitbit.com/s/support?language=en_US

😃 I truly hope they can get your Versa 3 up and running again quickly.

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