Versa 3 stuck on logo and beeping, tried recommendations

[EmmaFM]

Versa 3 stuck on logo and beeping , originally it started draining battery suddenly, charged it 4 times in 24 hours then this.

Tried removing from app, reinstalling app. Clearing cookies on phone. Used the reboot /restart commented on. Worked once, got it back on the phone and it froze on an update so back to doing all of the above and stuck  on logo and constant beeping! 

Button is hard to press at the feet of times.

Really need help !

[FatimaFitbit]

Hi there @EmmaFM!

A warm welcome to the Fitbit Community!

Thank you so much for sharing with us that your Versa 3 keeps showing the Fitbit logo and that its battery drains now too fast. I want to thank you for your efforts too. 

Since you have tried the steps and your Versa 3 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[EmmaFM]

Sent thank you 

[EmmaFM]

Now ive turned it back on after it was effectively dead, it allowed me to add to fibit account and connect to WiFi. It's done an update and now showing a red message saying reset failed, your data was not cleared,please try again but won't allow me to press the okay button 

[FatimaFitbit]

Hi there @EmmaFM!

Thank you so much for your answer and for updating us on this situation.

Soon you'll receive a message. Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

[Helenb818]

I have the same issue. Tried removing the device from the Fitbit app, removing it from Bluetooth and tried restarting it. I can’t get it to shut down at all. It’s just stuck in a loop of showing the logo than a vibrate and repeating that over and over again. my Bluetooth will not find the device so I can’t re-add the device to the Fitbit app. Can you help troubleshoot this?

[miro]

Try connecting USB to your pc and press and hold the versa button.

When the versa is back to the factory reset in the versa settings menu.

[FatimaFitbit]

Hi there!

@Helenb818 A warm welcome to the Fitbit Community! @miro Thank you for your help!

@Helenb818 Thank you so much for your efforts and for letting us know that your Versa 3 is stuck in a loop only showing the Fitbit logo.

I suggest you try to follow the tips from this article: Why can't I set up my Fitbit device?